Help & Support

Troubleshooting

Common issues and how to resolve them.

Widget not appearing

Try these solutions:

  • 1.Verify the domain in your script tag matches your site
  • 2.Check browser console for JavaScript errors
  • 3.Ensure your subscription is active
  • 4.Clear browser cache and reload

AI giving incorrect answers

Try these solutions:

  • 1.Review and update your system prompt
  • 2.Trigger a re-crawl if content has changed
  • 3.Check that relevant pages were indexed
  • 4.Add more specific content to your website

Slow response times

Try these solutions:

  • 1.Check your internet connection
  • 2.Large knowledge bases may take longer
  • 3.Contact support if issue persists

Crawl not completing

Try these solutions:

  • 1.Ensure pages are publicly accessible
  • 2.Check robots.txt allows our crawler
  • 3.Verify no rate limiting is blocking us
  • 4.Try with fewer pages if at plan limit

Still having issues?

If these solutions don't help, reach out to our support team.

Contact Support
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