Help & Support
Troubleshooting
Common issues and how to resolve them.
Widget not appearing
Try these solutions:
- 1.Verify the domain in your script tag matches your site
- 2.Check browser console for JavaScript errors
- 3.Ensure your subscription is active
- 4.Clear browser cache and reload
AI giving incorrect answers
Try these solutions:
- 1.Review and update your system prompt
- 2.Trigger a re-crawl if content has changed
- 3.Check that relevant pages were indexed
- 4.Add more specific content to your website
Slow response times
Try these solutions:
- 1.Check your internet connection
- 2.Large knowledge bases may take longer
- 3.Contact support if issue persists
Crawl not completing
Try these solutions:
- 1.Ensure pages are publicly accessible
- 2.Check robots.txt allows our crawler
- 3.Verify no rate limiting is blocking us
- 4.Try with fewer pages if at plan limit